First of all, on the service part, it is definitely a 5-star plus service. I made a mistake with my initial order and, without requesting it, I received a new pair, which fit me much, much better.
That said, I'm not getting what I expected from the gloves. On the plus side, they are very comfortable. I can use them with my phone and with any touchscreen.
I do have a bit of a problem with the edge of a phone when I'm trying to move windows, slide windows up; it doesn't always work, but I will blame that on my screen and on one of the comments I will make a bit later.
The non-slip palms work very well. When I work with them, I don't feel as constrained as when I used to work with winter gloves. I did what many people do: I bought winter gloves, cut little holes in them, and used those to work, but it didn't always do what I wanted.
One thing I have found is that the tips of my fingers continue to be cold, and I'm not really sure how to fix that. The writer's glove did not fix it. Working with wool or polyester gloves does not work either. However, when I put on those knitted gloves, my hand overall feels warmer.
I'm not sure if it's because I don't put the gloves on systematically when I'm at my keyboard, so my hands have time to get cold and then they can't warm up once I put the gloves on.
The real test will come this fall and this winter. In the winter time, my hands usually turn white because they become so cold in my office. We'll see this winter, when I have the gloves on, if that is still the case. If not, then they will have fixed the biggest problem I have during cold weather.