A recent order from a country outside of the United States (something I’m always thrilled to receive) brought to light an issue I wanted to share with you.
This order came through The Writer’s Glove Etsy page, and the site’s settings somehow charged for shipping at what I felt was an unfair price. I’m still not sure how this happened, and I’m working to make certain this doesn’t continue. But that’s beside the point.
The point is that I found a less expensive way to ship these terrific writing gloves for cold hands, and I promptly refunded the difference to the customer.
This is a big deal to me. I believe in treating people fairly, because I expect the same treatment for myself. Sure, it would’ve been easy to pocket the difference, and I’m sure some less scrupulous people out there would. But that’s not me.
That said, I appreciate all of my customers no matter the country they call home. If you ever have a question about your order, you can contact me here.
Of course, you can also order direct to me to make sure you’re getting the best possible deal on my special typing gloves.